Services
“Technology Concepts Group (TCGi) has been a long standing source of technical services for the University of Medicine and Dentistry of New Jersey (UMDNJ); initially as a second-tier provider, then later as the developer and maintainer of our UMDNJ Diversity Supplier Database. Recently TCGI was the recipient of a UMDNJ technical service primary vendor contract and also completed a technical consulting contract for one of our major divisions. Our history with TCGI, a successful MBE, has been long term and mutually rewarding. UMDNJ is proud of its diversity outreach efforts to include TCGI”
Ernestine Watson
University of Medicine & Dentistry of NJ
IT Technical Services
Resource Library
TCGi offers the best in world-class support that includes quality IT management and support of hardware and software solutions. The bottom line is cost savings and solutions resulting from our tenacious focus on efficiency and effectiveness of your IT environment. IT functionality and integration are critical and we also recognize that having 24/7 support is of utmost importance.
We service a broad range of equipment including servers and workstations; desktops and laptops; mobile devices; switches and hubs; access points; modems and printers.
TCGi is able to meet the evolving needs of your IT enterprise including:
- Desktop and network support
- Break-fix and warranty maintenance
- Help Desk and remote support
- Low voltage network cabling (voice and data)
- Mobile computing solutions
- Online Service Management System offering:
- Initiation of new service requests
- Ability to check the status of open requests
- Full inventory management reporting
- Customer satisfaction survey after each resolved request